How do I make a return?Updated 6 days ago
The effects of dietary supplements vary from person to person, so results cannot be guaranteed. Please research the supplements you wish to purchase to determine if they meet your needs. Products are used at your own risk.You can cancel your purchase by contacting us and returning your item. Make sure you have your order number available. It is possible to return your product within 14 days of receiving your order.
Return address
ProteinCom AB
Kopparbergsgatan 7
214 44 Malmö
Customers are responsible for return shipments and costs. We will issue a refund for the return once we receive the item(s) back at our warehouse. We do not assume responsibility for reimbursement or compensation of returned packages lost in-transit so please save your package's return tracking number until you have received a return confirmation from us. You are responsible for ensuring that the contents of the package are returned in the same condition as they were sent so remember to pack the product well so that it isn't damaged during transport.
Please note that your right to return does not apply to the following types of goods:
- Goods with broken seal or packaging
- Items that have a bad best-before date or that have become old.
- Products with special conditions
- Unredeemed packages ( Packages not picked up at the delivery point)
Feel free to contact our customer service if you are unsure whether you can return your item or not.
Refund
Our return handling usually takes between 10-30 working days, please contact us if you haven't received a refund after this period. Once we have received and approved your return, the money will be refunded according to the payment method you used at the time of purchase. Card payments are credited and the amount is visible at your account within 7 days.
Please note that if you buy one of our packages and return one or more products, we reserve the right to debit the individual products you keep at full price and thus only refund the difference between that amount and the value of the returned product. If you place a purchase with the discount code 3 for 2, and want to return any item, we reserve the right to charge the products you keep at full price.