How do I track my package?
Once the package has been packed and left our warehouse, a tracking link will be sent out to you.
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Delivery
My items don't look exactly like the pictures on the website, why?
The product images on the website do not guarantee an exact representation of the product's appearance and characteristics. We reserve the right to correct any errors in the product information and to change product information and prices without pri
What happens if refuse my package?
If you chose a shipping method to your local pick-up office, your shipment normally remain at the post office for a maximum amount of days, depending on your country. If you do not redeem your package within these days or refuse to collect it, it wil
Delivery was marked delivered, but I did not receive it, what should I do?
At times, shipping carriers may mark a package as delivered, but will deliver it at a later time. Please allow 3 – 5 business days for the package to be delivered. If your package has not arrived after the 5th business day, please reach out to our Cu